1. Scope of this policy
This Privacy Policy explains how First Year Generation School (“First Year,” “we,” “us,” or “our”) may collect, use, store, and share information when students, parents, guardians, educators, or other visitors use our website, mobile application, learning platform, programs, and related services.
2. Information we may collect
Depending on how the services are used, we may collect:
- Account information, such as a name, email address, login credentials, age range, school year, and parent or guardian details.
- Learning information, such as selected courses, activities, assignments, progress, completion records, awards, certificates, mentor feedback, and portfolio submissions.
- Communications submitted through contact forms, support requests, surveys, or messages within the platform.
- Technical information, such as device type, browser, IP address, operating system, app version, log data, and general usage activity.
- Payment or enrollment information when a paid program is offered. Payment card details should be processed by an approved payment provider rather than stored directly by us.
3. Children and student information
Our services may be used by school-age learners. Where required, we rely on a parent, guardian, school, or other authorized educational organization to provide consent before a child creates an account or personal information is collected. We aim to collect only information reasonably necessary to provide the learning service.
Parents or guardians may request access to, correction of, or deletion of a child’s personal information, subject to applicable law and legitimate educational or recordkeeping requirements.
4. How information may be used
- To create and manage accounts and enrollments.
- To deliver lessons, activities, mentoring, progress tracking, awards, certificates, and related learning features.
- To provide parents or guardians with appropriate progress information.
- To operate, secure, troubleshoot, and improve the website, application, and platform.
- To respond to questions, support requests, and administrative communications.
- To meet legal, safety, safeguarding, and compliance obligations.
5. How information may be shared
We may share information with service providers that support hosting, analytics, communications, payments, customer support, security, or other platform functions. These providers should receive only the information needed to perform their services and must handle it under appropriate contractual and security obligations.
We may also disclose information when required by law, to protect a person’s safety, to investigate misuse, or as part of a business reorganization. We do not intend to sell student personal information.
6. Cookies and analytics
Our website may use essential cookies and similar technologies to keep the site working, remember preferences, understand general usage, and improve performance. Where required, non-essential analytics or advertising technologies should be used only after appropriate consent.
7. Data retention
We retain information only for as long as reasonably necessary to provide the services, maintain academic or administrative records, resolve disputes, meet legal obligations, and protect the platform. Retention periods may differ by information type and program.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online system can be guaranteed to be completely secure, so users should also protect account credentials and report suspected unauthorized access promptly.
9. Your choices and rights
Depending on applicable law, users may have rights to access, correct, delete, restrict, or receive a copy of personal information, and to object to certain processing. Requests may require identity or authority verification, especially when they concern a student account.
10. International use
If services are accessed from outside the country where our systems or providers operate, information may be processed in another jurisdiction. Appropriate safeguards should be used where required by law.
11. Third-party links
The services may link to external websites or app stores. We are not responsible for the privacy practices of third parties, and users should review their policies separately.
12. Changes to this policy
We may update this policy as our services or legal obligations change. The effective date at the top of the page will be revised when material updates are made.
13. Contact
Questions or privacy requests should be submitted through the official contact channel shown on the First Year Generation School website. Before launch, this section should be updated with the organization’s legal name, mailing address, privacy email address, and any required regional representative information.